Return & Refund Policy

Last Updated: August 16, 2026

Thank you for shopping with Sensory-N-Stuff. Because many of our products are handmade, assembled specifically for each order, or consist of sensory and activity materials, all sales are final.

Please review our policy carefully before placing your order.

No Returns or Refunds

Sensory-N-Stuff does not accept returns or provide refunds for products after an order has been placed and fulfilled.

We encourage customers to carefully review product descriptions, sizes, quantities, photographs, age recommendations, safety information, and other product details before purchasing.

We do not accept returns or issue refunds due to:

  • Changing your mind after purchasing.
  • Ordering the wrong product, size, color, quantity, or variation.
  • No longer needing or wanting the product.
  • Personal preferences regarding color, texture, scent, or other product characteristics.
  • Minor variations in handmade products.
  • A child not liking or choosing not to use a product.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Items Damaged During Shipping

We take great care when packaging orders so that they arrive safely.

Depending on the products being shipped, we use protective packaging materials such as bubble wrap, shredded paper, packing paper, and other appropriate packing materials. Unfortunately, packages can occasionally be damaged while in the possession of a shipping carrier despite the precautions we take.

If your product arrives damaged as a result of shipping, please contact Sensory-N-Stuff within 7 calendar days of the date the package was delivered.

Please provide:

  • Your name and order number.
  • A description of the damage.
  • Clear photographs of the damaged product.
  • Photographs of the shipping box or packaging, particularly if the exterior package was damaged.

Please keep the damaged item and its original packaging until we have reviewed your claim, as the shipping carrier may require additional documentation.

Replacement of Shipping-Damaged Products

When we determine that an item was damaged during shipping and the claim meets the requirements above, Sensory-N-Stuff will replace the damaged product at no additional charge.

Our standard resolution for an item damaged during shipping is replacement of the damaged item rather than a refund.

Replacement products will be shipped to the original shipping address unless another arrangement is approved by Sensory-N-Stuff.

If an identical replacement is unavailable, we will contact you to determine an appropriate resolution.

Missing or Incorrect Items

If you believe an item is missing from your package or you received an incorrect product, please contact us as soon as possible with your order number and information about the problem.

We will review the order and, when we confirm that an item was omitted or sent incorrectly, work with you to correct the issue.

Lost or Delayed Packages

Shipping carrier delays do not qualify as damaged products.

Delivery dates provided during checkout or by a shipping carrier are generally estimates unless specifically stated otherwise.

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier when appropriate.

Please contact us if additional assistance is needed.

Incorrect or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to Sensory-N-Stuff because the address provided was incorrect, incomplete, vacant, or otherwise undeliverable, the customer may be responsible for the cost of shipping the order again.

Order Cancellations

Because we work to process and ship orders quickly, we cannot guarantee that an order can be canceled after it has been placed.

If you contact us before your order has entered processing or production, we may be able to cancel it at our discretion.

Once an order has been processed, produced, packaged, or shipped, it cannot be canceled.

Contact Us

If there is a problem with your order, please contact us so that we can review the situation.

Sensory-N-Stuff LLC
Michigan, United States
Email: contact@sensorynstuff.com
Website: sensorynstuff.com