Shipping Policy

Last Updated: August 16, 2026

Thank you for shopping with Sensory-N-Stuff. We work hard to process, package, and ship orders as quickly and carefully as possible.

Please review the following information regarding order processing, shipping, delivery, and shipping-related issues.

Order Processing

Orders are processed and shipped Monday through Friday, excluding holidays and other days when our business or shipping carriers are closed.

We work hard to ship orders quickly. Many orders are shipped within 1–2 business days; however, processing times may vary depending on the products ordered, order volume, custom or handmade items, seasonal demand, and other circumstances.

Any processing time displayed on a product page or during checkout is an estimate and may vary.

Orders placed on weekends or holidays will begin processing on the next available business day.

Shipping Rates

Shipping charges are calculated during checkout based on factors such as the products ordered, package size and weight, destination, and available shipping services.

The shipping cost shown at checkout will be displayed before you complete your purchase.

Unless specifically stated as part of a promotion or offer, customers are responsible for applicable shipping charges.

Shipping Carriers

Sensory-N-Stuff may use USPS, UPS, or other appropriate shipping carriers depending on the order, destination, package size, cost, and available shipping services.

The carrier used for a particular order may vary.

Tracking Information

When tracking information is available, it will generally be provided after your order has shipped.

Please allow time for the shipping carrier’s system to update after a tracking number has been created.

A tracking number being generated does not necessarily mean the carrier has already scanned or transported the package.

Estimated Delivery Times

Delivery dates and transit times provided by Sensory-N-Stuff, our website, or a shipping carrier are estimates unless specifically stated otherwise.

Once a package has been transferred to the shipping carrier, its transportation and delivery are outside the direct control of Sensory-N-Stuff.

Carrier delays may occur because of weather, holidays, high shipping volumes, transportation disruptions, incorrect routing, natural disasters, or other circumstances outside our control.

Sensory-N-Stuff cannot guarantee carrier delivery dates.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

If you discover an error in your shipping address, contact us as quickly as possible. We will make reasonable efforts to correct the address if the order has not already been processed or shipped, but we cannot guarantee that changes can be made after an order has been placed.

Packages Returned to Sensory-N-Stuff

If a package is returned to us because the shipping address provided by the customer was incorrect, incomplete, vacant, refused, or otherwise undeliverable, the customer may be responsible for the additional shipping cost required to send the package again.

We will contact you when appropriate to arrange reshipment.

Original shipping charges are not refundable for packages that could not be delivered because of an incorrect or undeliverable address provided with the order, except where otherwise required by law.

Delayed Packages

Occasionally, shipping carriers experience delays.

A package that has not arrived by its estimated delivery date is not necessarily lost.

If your tracking information shows that your package is still moving through the carrier’s network, please allow additional time for delivery.

When appropriate, customers may also contact the shipping carrier directly using their tracking number for additional information.

Packages Marked Delivered

If tracking information shows that your package was delivered but you cannot locate it, please:

  • Check around your home, porch, garage, mailbox, or other possible delivery locations.
  • Ask other members of your household whether they accepted or moved the package.
  • Check with nearby neighbors when appropriate.
  • Allow additional time, as some carriers occasionally mark packages delivered shortly before the package physically arrives.
  • Contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, please contact Sensory-N-Stuff and we will assist when reasonably possible.

Lost Packages

If tracking indicates that a package may have been lost while in the possession of the shipping carrier, please contact us.

We may need to work with the shipping carrier to investigate the shipment or file a claim before determining the appropriate resolution.

Please understand that carrier investigations may require additional time.

Items Damaged During Shipping

We take considerable care when packaging our products.

Depending on the items being shipped, we use protective materials such as bubble wrap, shredded paper, packing paper, and other appropriate packaging to help protect products during transportation.

Unfortunately, packages can occasionally be damaged while in the possession of a shipping carrier despite these precautions.

If an item arrives damaged during shipping, please contact Sensory-N-Stuff within 7 calendar days of delivery.

Please include:

  • Your name.
  • Your order number.
  • A description of the damage.
  • Clear photographs of the damaged product.
  • Photographs of the shipping box and packaging, particularly if the exterior package was damaged.

Please keep the damaged item and original packaging until your claim has been reviewed.

When we determine that an item was damaged during shipping and the claim meets our requirements, our standard resolution is to replace the damaged product at no additional charge rather than issue a refund.

Please see our Return & Refund Policy for complete information.

Missing or Incorrect Items

If an item is missing from your package or you receive an incorrect product, please contact us as soon as possible with your order number and details about the problem.

We will review the order and work to correct confirmed packing or fulfillment errors.

Multiple-Package Shipments

Some orders may be shipped in more than one package.

Packages from the same order may receive separate tracking numbers and may arrive on different days.

Receiving only part of an order does not necessarily mean that items are missing. Please review all tracking information associated with your order before contacting us about a missing item.

Large, Bulk, or Special Orders

Large orders, bulk purchases, wholesale orders, custom orders, or unusually heavy shipments may require additional processing time or special shipping arrangements.

When necessary, we may contact you regarding shipping arrangements or additional information required to fulfill the order.

Local Delivery or Pickup

Local delivery or pickup may be available for certain orders when specifically arranged with Sensory-N-Stuff.

Availability, timing, location, and any applicable charges will be communicated when the arrangement is made.

Please do not arrive at our business location to pick up an order unless pickup has been specifically arranged and confirmed.

Changes to This Shipping Policy

Sensory-N-Stuff may update this Shipping Policy periodically to reflect changes in our shipping practices, carriers, services, or business operations.

Any updated policy will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about shipping or need assistance with an order, please contact:

Sensory-N-Stuff LLC
Michigan, United States
Email: contact@sensorynstuff.com
Website: sensorynstuff.com